Right of withdrawal
1 In the event of a purchase on the Site, unless otherwise indicated, you do not benefit from the right of withdrawal provided for in Article 52 of the Consumer Code if the Product(s) is (are) made to measure or clearly customised.
2 If you are a consumer, you are entitled to withdraw from the Product purchase contract without having to provide any reason and without having to bear any costs other than those provided for in this article (transport costs) within the term of fourteen calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:
a. in the case of an Order for a single Product, from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the Products;
b. in the case of a Multiple Order with separate deliveries, from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the last Product;
c. in the case of an order for the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the last lot or piece.
3 To exercise your right of withdrawal, you must inform the Seller, before the expiry of the Withdrawal Period, of your decision to withdraw.
4 You have exercised your right of withdrawal within the Withdrawal Period if the communication concerning the exercise of the right of withdrawal is sent by you before the expiry of the Withdrawal Period. This communication must be sent in the following manner
Email: amministrazionegarlic@gmail.com
Please note that since the burden of proof concerning the exercise of the right of withdrawal before the expiry of the Withdrawal Period rests on you, it is in your interest to use a durable medium when communicating your withdrawal to the Seller.
5 If you exercise your right of withdrawal, you must deliver the Product to the registered office: Garlic S.r.l. – Via Caserma, 18 – 33010 Resia (UD).
6 The direct costs of returning the Products shall be borne by you, as well as the responsibility for their transport.
7 If you withdraw from the contract, the Seller shall proceed to refund the Total Amount Due, including delivery costs, if applicable, without undue delay and in any event no later than 14 calendar days from the day on which the Seller was informed of your decision to withdraw from the contract. The refund will be made using the same payment instrument used for the initial transaction. In the event that you have returned the Products using a carrier of your choice and at your own expense, the Seller may suspend the refund until you have received the Products or until you have proved that you have returned the Products, whichever is earlier.
8 You shall only be liable for any decrease in the value of the goods resulting from any handling of the Product other than that necessary to establish the nature, characteristics and operation of the Product. The Product shall in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, perfectly functioning, complete with all accessories and illustrative sheets, with the identification tags, labels and disposable seal, where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and without signs of wear or dirt. Moreover, withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product.
9 In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the Seller reserves the right to deduct from the refund amount an amount equal to this decrease in value. The Seller shall notify the user of this circumstance and the consequent reduction in the refund amount upon receipt of the Product, providing, in the event that the refund has already been paid, the bank details for payment of the amount owed by the user due to the reduction in the value of the Product.
10 In the event that the withdrawal is not exercised in accordance with the applicable regulations, it shall not result in the termination of the contract and, consequently, shall not entitle the user to any refund. The Seller shall notify the user upon receipt of the Product, rejecting the request for withdrawal. The Product shall remain at the Seller’s disposal for collection, which shall take place at your expense and under your responsibility.
11 In the event that, one of the cases provided by law, the right of withdrawal does not apply, such exclusion shall be specifically and expressly communicated on the Site.
12 In the event of partial withdrawal from Multiple Orders, the amount of the delivery costs to be refunded to you shall be quantified in proportion to the value of the Product subject to withdrawal. Therefore, if, for example, you have placed an order for a total of 200.00 Euro, including two Products, the first of a value of 50.00 Euro and the second of a value of 150.00 Euro, and you return the Product of a value of 150.00 Euro, you shall be reimbursed an amount equal to 75% of the delivery costs incurred. In any case, the amount of the delivery costs to be refunded shall never exceed the amount actually paid.